To get your enquiry to the correct department for the fastest support, we recommend using our Support Ticket System. Don't worry, you don't need to sign up to use it; however if you do sign up, you'll be able to see all of your previously opened / closed tickets.
For secure communication, we have several GPG keys that you can use to encrypt your support emails or ticket messages.
If you want to learn more about GPG, read our article What is GPG / PGP and how do I use it?
Click on the title of the expandable sections below for help with importing GPG keys, and a list of our GPG keys.
gpg --recv-keys 2E833D27B0E01433
gpg --import privex_support_pub.asc
If you'd prefer to contact us via email, you're free to do so, our department emails are listed below.
However, we strongly recommend using the support ticket website. Messages sent through the website often receive a response faster than emailed tickets. This is because they automatically get assigned the correct priority, the correct department, and there's no risk of your message being lost in a spam filter unlike email.
Not sure which department you need?
Use this email and one of our agents will send it to the correct department.
If you require a fast response, we recommend that you try to send it to the correct department instead, as this email has the lowest priority on our support system.
Have a question about our servers? Need a custom package?
Our sales team will help you out.
This email should only be used by existing Privex customers.
If you have a problem with your bill, or need to change your billing cycle, contact our billing team.
If you're a Privex customer and something is wrong with your server, use this email to reach our technicians.
If your issue is urgent (e.g. a critical server is offline), use the Support Ticket System!
Tickets sent from the website using the help topic "My server is offline!" will be marked as "Emergency" for a rapid response.
If one of our customers is hosting illegal content, or causing disruptive activity (DDoS, Spam), use our abuse email.
To avoid the risk of your email ending up in spam, use the Support Ticket System.
NOTICE: Abuse emails are automatically marked as "Emergency", please do not misuse our abuse email or your email address(es) will be blocked.